Granite Claims Solutions’ primary operating philosophy is centred on quality and customer satisfaction.

In consultation with our clients and customers, Granite has developed a Quality Initiative Program, or QIP, that serves to consistently improve the way we handle claims and is designed to ensure that best practices are achieved.

Our QIP Process Maps, Procedures and Best Practices guide each step of the Claims Adjustment Process. Our Quality Managers track Key Performance Indicators, carrying out regular reviews and internal audits to ensure delivery of a quality-focused product.

QIP is based on the following principles:

• Our employees are engaged in improving quality
• We share best practices with each other
• We have documented procedures and job aids for key areas
• We define service standards for key areas
• We measure and seek feedback
• We have a continuous improvement culture and process
• We recognize and reward our employees for their contributions to quality improvement

Granite is also a proud member of the Excellence Canada, an independent, not-for-profit, organization that is committed to advancing organizational excellence across Canada.