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For information on a claims management program customized for your particular needs, email services@graniteclaims.com or call 1-800-668-6100.

Lloyd's Agency

In 1811, the Committee of Lloyd’s decided that a network of Agencies should be established to protect the interests of underwriters.

Today, Lloyd’s Agencies form the world’s most extensive surveying and adjusting network. There are more than 680 Lloyd’s Agents and Sub-Agents located in 175 countries around the world. They provide 24-hour year-round services to the global insurance industry and its customers.

Lloyd’s Agents are appointed on the basis of their:

  • Proven expertise and experience in marine surveying, particularly cargo. Their skills also extend to other classes such as non-marine, aviation and even personal lines such as travel insurance.
  • Expertise, integrity and local standing. Lloyd’s Agencies are generally well-established businesses and enjoy excellent reputations in their local communities.
  • Willingness to comply with stringent service levels when conducting surveys or adjusting claims, thereby ensuring that their customers receive the highest standard of service.
  • Participation in the continuous training and development programmes managed by the Lloyd’s Agency Department in London. These are aimed primarily at improving the basic skills of cargo surveyors. Additional initiatives are continually being introduced in order to enhance existing skills to ensure that Lloyd’s Agencies meet the insurance and trade demands of the 21st century.
  • Access to in-house staff surveyors and detailed knowledge of local independent experts for cases when specialist knowledge is needed.

Branches

Toronto East (Markham)

Lloyd’s Agent for Ontario and Manitoba

Granite Claims Solutions
600 Alden Road, Suite 600
Markham, Ontario, L3R 0E7
Phone: (905) 946-9995 Ext. 225
Toll Free: 1(800) 361-2051
Fax: (905) 946-0171

Contact:

Roger S. Bickers, CIP, FCIAA
roger.bickers@graniteclaims.com

Bill Gaudette, B.A.
bill.gaudette@graniteclaims.com

Vancouver Central

Lloyd’s Agent for Yukon Territory, British Columbia and Vancouver Island

Granite Claims Solutions
400-4370 Dominion Street
Burnaby, British Columbia, V5G 4L7

Phone: (604) 659-6551
Toll Free: 1(888) 688-8668
Fax: (604) 659-6571
Japanese OTAI: 1(888)888-8992

Contact:

Ruan Desouza, Master Mariner, MICS, MBA
ruan.desouza@graniteclaims.com

Edmonton

Lloyd’s Agent for The Northwest Territories, Saskatchewan and Alberta

Granite Claims Solutions
4208-97th Street, Suite 103
Edmonton, Alberta, T6E 5Z9

Phone: (905) 946-9995 Ext. 225
Toll Free: 1(800) 361-2051
Fax: (905) 946-0171

Contact:

Roger Bickers
roger.bickers@graniteclaims.com

Ruan Desouza
ruan.desouza@graniteclaims.com

Bill Gaudette
bill.gaudette@graniteclaims.com